Frequently Asked Questions
Everything you need to know about curating your dream home.
What is the typical shipping lead time for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-4 weeks depending on your location and the selected white-glove service.
Do you offer international shipping for home decor?
Yes, we ship our smaller decor items worldwide. However, large furniture pieces are currently restricted to the contiguous United States and Canada due to freight limitations.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress.
Are your materials sustainably sourced?
Design Store is committed to sustainability. Over 80% of our wood furniture is FSC-certified, and we prioritize partnerships with artisans who use eco-friendly manufacturing processes.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture purchases.